How can I add users to our account?

How can I change my password to something I can easily remember?

I have forgotten my password, how do I go about regaining access?

I have not received confirmation of my login credentials by email – why is this?

How do I get started? And where can I go to get help?

Where can I upload signatures?

My company details have changed; can this be amended in eCert?

How can I create another account?

My email address has changed; can this be updated in eCert?

What is the difference between a Standard User and an Administrator?

How can I complete an application if the person in our company who uses eCert is away?

I no longer have access to the email address I registered to eCert with – what options do I have?

What is a Company Authorisation?

What is eCert? And what can I do with it?

My company is part of a chain; can each user have access to see applications from all sites?

Whoops! I have made a mistake on my application, how can I amend it?

What format can I upload documents in? And what is the size limit for the files?

Why is there a barcode on my application?

Who is responsible for the uploading of signatures?

Does my signature need to be updated if my name has changed?

Why is some of the page cut off at the bottom?

Why does ‘DRAFT’ appear on my document?

I am having trouble opening a .pdf file; - what could be the issue?

Is my email address tied to exporter accounts or chambers?

Whoops! I created an account with the wrong chamber of commerce; - how do I change it?

Why does my print appear to be out of scale when using Adobe Reader?

What is the difference between the Standard and eXpress service?